After many weeks into our transition to a new warehouse and staff, I'm finally able to update our store newsletter! Hopefully you'll find the news is welcome. In this newsletter I'll brief you on what's coming we we celebrate the 30th anniversary of Street Fighter, plus FA Plexworks reopening date and the new Fightsticks we can customize. Let's go!
Attack on Wakeup Storewide Sale is Back!
This season, we're launching our Attack on Wakeup Storewide sale starting midnight (12:00 AM US EST)
save 15% on nearly every product storewide! You can also save 10% on select Fightsticks from Qanba and Hori.
With exceptions to Fightsticks, everything in your cart $40 and above will ship for
just $4.95* anywhere in the 48 states via FA Economy, an every-day savings! If you add a Fightstick to your art, you can ship everything via UPS or FedEx Ground for just $15.95!
International customers that spend $40 and up will save an additional 25% on USPS Global shipping rates during the sale.
Exceptions to the sale discounts are Brook converters and PCBs, as requested by Brook not to offer during sales.
Win a Nintendo SNES Classic and More!
Starting today, and to celebrate the 30th anniversary of Street Fighter, FA is offering the chance to enter our
SF30 Giveaway and win one of several collectible prizes:
If you are interested in winning any one of these prizes, please head over to our
giveaway portal. Winners are announced Monday October 2 at 8:00pm (US EST), and rules are available here. Good luck!
FA Plexworks Returns Wednesday October 4
When I temporarily halted FA Plexworks services in August, part of the main reason was due to an unexpectedly high demand following our EVO 2017 sale. After that period, however, I also determined that additional work was needed to work with the new warehouse infrastructure. We have managed to address those challenges, to which I'm happy to announce that FA Plexworks is coming back on
Wednesday, October 4!
What's more, you will find new Fightstick models covered under the service, such as:
If you're new to FA Plexworks,
this video offers a quick rundown of services, options, and helpful tips.
You can also visit our
knowledgebase for instructions and resources.
Thanks again for your continued patience.
If you are familiar with our Attack on Wakeup storewide sales, you'll notice that difference between this event and ones before it is that Focusattack.com no longer needs to close the warehouse for several days for inventory checks. This means we'll remain open during the week.
Transitioning to a new warehouse has indeed proved challenging for us at FA, but ultimately a step in the right direction. My goal was to improve operations so that most non-custom orders would start to ship same or next day throughout the week, Monday-Friday. While we had some hiccups along the way, the new warehouse and staff has continued to improve in both speed and accuracy, and many orders are achieving that goal.
Ultimately, the move will provide room to expand without as many limitations that existed in the older warehouse, plus ship with expediency. The move also allows us to further research new ways to save on domestic and international shipping.
Customer service has also expanded, as we added a new full time representative to online and eventually phone service. He's getting used to the kinds of questions you send through our customer service portal and distributing support tickets to the right people. Our support team now has two tech members, Joey and Joseph, who are glad to assist whether you bought a piece of hardware from our store or not. Finally, I'm adding new features that can immediately help with common questions by email once a question is submitted.
Finally, I'm quite happy to say that we hit our $1 million revenue mark much sooner than last year. Again to some businesses in this market, perhaps it's a laughing matter to reach this milestone. However, it means a lot to me. I'm incredibly grateful for the opportunity to serve you, and will work hard for the chance to continue.
I apologize for being quiet on social networks the past week. It's safe to say that at FA, a number of significant changes are coming with the aim to improve your shopping experience. To offer these improvements, there are a number of adjustments I am putting into place over the weekend. Shipping ExceptionAs of
1:00pm EST [...]
Update July 28 at 2:22pm:We have decided to cancel any artwork and plexi service for orders that were placed after our EVO sale. This is due to the mammoth demand that was put on the service during and shorty after the sale, and recently added to the list. I do not believe that we [...]
I'm incredibly happy to finally announce an online store partnership between Udon Entertainment and focusattack.com!
Udon Entertainment - founded in 2002 - is well known for publishing Asian-influenced comic books, art books and manga globally, plus providing creative services for many video game developers such as Capcom, Namco Bandai and others.
When Focus Attack began in 2010 as [...]
Thanks for the huge response to both our Attack on Wakeup EVO Special Edition sale and equally our Dragon Ball Z Fighterz Giveaway! I wanted to send this quick note to remind you that we have just a few hours remaining in our 4-day sale, plus announce the winners to the giveaway. Here we go!
We're teaming up with Udon Entertainment to celebrate the upcoming launch of Street Fighter and Friends 2017 Swimsuit Special! Now through Friday July 28, you can enter for the chance to win a special Rainbow Mika Summer prize pack, which features a Razer Panthera Arcade Fightstick with R.Mika swimsuit theme, Kotobukiya 1:7 scale statue, and full [...]
Image Credit: Wired
At FA, we value the feedback players like you send to improve your shopping experience.
Many have suggested that we clarify some of the order statuses that are send by email, or appear in your registered account on our website. Status phrases such as "Awaiting Fulfillment" or "Awaiting Shipment" were confusing, and didn't [...]
Wednesday June 21 marked the official first day of summer in USA. The Southwest is undergoing a heat wave unlike any seen in recent history, and tropical storms are battering the South along the Gulf Coast. Safe to say the summer weather is hitting many parts of the world. Today, we get to turn things [...]
It's been a crazy past two weeks thanks to you. I'll do my best to keep everything short so you can get to the deals. Save 15% on Select Hori Brand products with code FAHORI15
Hori Hayabusa Matte 30mm Snap-In Pushbutton
Added June 4, second restock!
Hori Artwork and Plexi Services
Includes Hori Fighting Edge for PS3 and Xbox [...]
Tekken 7 - stated as the last game in a long and storied franchise - is finally upon us. Tomorrow, many players will test their skills online and in events around the globe. Today, we introduce Crown/Samducksa's latest entry in arcade parts dedicated to Fighting game enthusiasts - the SDB-201.
Designed for those who commonly play on [...]