PRESIDENTS DAY HOLIDAY: WE RESUME SHIPPING 2/20. FA.REWARDS BONUS! [ INFO ]

Custom Job Tracker

Important Notice Regarding Turnaround Time: Updated February 7

We are experiencing exceedingly large demand partly due to global interest in the recently launched Street Fighter Arcade Edition and Dragon Ball FighterZ.  As a result, custom orders may now require more than 10 business days to process.  Staff is continuing to work on custom orders using the new printing method to speed up turnaround, but demand is far higher than anticipated since re-launch on January 8.  We thank you for your patience as we continue to fulfill custom orders.  To prevent your custom order from entering HOLD status, please consider reading our tips to submit artwork and plexi requests.  Additionally, please use our FA Photoshop control panel templates, and as instructed in the templates, do NOT flatten your artwork to the control panel layouts.


From start to finish, the FA Plexworks Custom Job Tracker keeps you updated of your custom order progression. To use the tracker, enter your order ID and press "Search".  If you have multiple items, you can scroll up or down using your mouse or touchscreen. Click on any items that are highlighted red in search results for an explanation of each status or more information in notes. 

Please allow at least 24 business hours for newly created custom orders appear on this list. List is updated Monday-Friday 9am-3pm EST.

If you have any issues with your custom order, or if you cannot see the list, please contact orders@focusattack.com.

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