Custom Job Tracker

Important Notice Regarding Custom Artwork/Plexi Turnaround Time: Updated January 28

We originally reported that on Tuesday, January 22, our printer was diagnosed with issues that required a part replacement. The part was not available until Friday, to which our tech contact would arrive Saturday to install. We managed to fix the part in question and resume printing.

Today, our designer reported sick, and will not return until Thursday or Friday. Backup staff will attempt to address outstanding order prints and plexi over the next 2-3 days.

We feel it is best to notify customers of possible longer turnaround ahead of time, likely taking the full 10 business days as we work through the queue.

Please note that business days are Monday - Friday.  Weekends are not included in this timeframe, as staff are not available on weekends.

We thank you for your patience as we continue to fulfill custom orders.

 


From start to finish, the FA Plexworks Custom Job Tracker keeps you updated of your custom order progression. To use the tracker, enter your order ID and press "Search".  If you have multiple items, you can scroll up or down using your mouse or touchscreen. Click on any items that are highlighted red in search results for an explanation of each status or more information in notes. 

Please allow at least 24 business hours for newly created custom orders appear on this list. List is updated Monday-Friday 9am-3pm EST.

If you have any issues with your custom order, or if you cannot see the list, please contact orders@focusattack.com.

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