Custom Job Tracker

Important Notice Regarding Custom Artwork/Plexi Turnaround Time: Updated August 2

We anticipate that custom order turnaround may require more than 10 business days, due to high order volume in July.

Thanks to an additional laser machine on premises, and new fast-drying ink printer, and new laser cutting process for artwork, we believe that staff is better able to keep within 7-10 business days.  However, we feel it is best to notify customers of possible longer turnaround ahead of time.

Please note that business days are Monday - Friday.  Weekends are not included in this timeframe, as staff are not available on weekends.

We thank you for your patience as we continue to fulfill custom orders.  To prevent your custom order from entering HOLD status, please consider reading our tips to submit artwork and plexi requests.  Additionally, please use our FA Photoshop control panel templates, and as instructed in the templates, do NOT flatten your artwork to the control panel layouts.


From start to finish, the FA Plexworks Custom Job Tracker keeps you updated of your custom order progression. To use the tracker, enter your order ID and press "Search".  If you have multiple items, you can scroll up or down using your mouse or touchscreen. Click on any items that are highlighted red in search results for an explanation of each status or more information in notes. 

Please allow at least 24 business hours for newly created custom orders appear on this list. List is updated Monday-Friday 9am-3pm EST.

If you have any issues with your custom order, or if you cannot see the list, please contact orders@focusattack.com.

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